Adoption of Online Systems and Change Management: the case of the Ministry of Communications and Innovation, Botswana ; Application Number: 842

In this proposal, the researcher is conducting a critical Literature Review in relation to the research topic: Adoption of Online Systems and Change Management: the Case of the Ministry of Communications and Innovation, Botswana. This proposal covers topics such as research objectives, research questions, as well as research hypotheses. The theoretical framework reflects on three Change Management models, namely; Kurt Lewin, Kotter’s Eight-Step, and Prosci’s ADKAR (Whatfix, 2019). Furthermore, the Literature Review includes the Review of Relevant and Main Constructs like Change Management, User Acceptance, Perceived Ease of Use, Perceived Usefulness, System Quality, Attitude, Change Readiness, and Communications. Moreover, the discussion clearly considers the research’s theoretical assumptions and principles, explicitly including crucial issues, perspectives, as well as controversies in the field. This chapter also reflects detailed understanding of and awareness in relation to the present and past literature regarding the framework. The following study is both a primary research involving human participants and a secondary research involving desktop study.